Refund Policy

Yard of Duty Refund, Cancellation & Service Policy (Enhanced)
Last updated: February 23, 2026

This Refund, Cancellation & Service Policy explains how Yard of Duty handles scheduling, cancellations, access issues, weather delays, service concerns, credits, and refunds.

1. Scope

Yard of Duty provides labor-based local services, including pet waste cleanup and related yard services. Because our services require route planning, travel, and labor time, charges may apply even if service cannot be completed for reasons outside our control.

2. Scheduling and Route-Day Notice

We may provide an estimated service day, time window, or route notice. Unless specifically agreed in writing, exact arrival times are not guaranteed. Route timing may change due to weather, traffic, prior jobs, access delays, emergencies, or safety issues.

3. Customer Access and Safety Requirements

Customers are responsible for providing safe, reasonable access to the service area, including:
- Unlocked gate/access point (unless otherwise arranged)
- Restrained or secured pets if needed
- No known aggressive animal behavior during service
- Reasonably safe yard conditions

If we cannot safely access or perform service, we may skip the visit, reschedule the visit, or apply a trip fee, lockout fee, or partial service charge.

4. Aggressive Pets / Unsafe Conditions

We reserve the right to refuse, stop, or reschedule service if conditions are unsafe, including but not limited to aggressive or unrestrained animals, hazardous yard conditions, threatening behavior, severe weather conditions, or blocked/inaccessible service areas.

No refund is required for missed or incomplete service caused by unsafe conditions outside our control, though we may offer a reschedule or credit at our discretion.

5. Weather, Snow, Ice, and Seasonal Limitations

Service may be delayed, modified, or rescheduled due to weather, snow, ice, flooding, mud, or unsafe ground conditions.

Winter/Snow Conditions:
- Hidden waste under snow/ice may not be visible or retrievable.
- We are not responsible for waste that cannot be safely seen or accessed due to snow or ice coverage.
- If a yard is unsafe or inaccessible, service may be skipped or partially completed.
- Accumulated waste after snowmelt may require extra time and additional charges.

6. One-Time Service Cancellations / Rescheduling

For one-time services:
- Please contact us as early as possible to cancel or reschedule.
- If canceled before route dispatch, we may waive charges.
- If canceled after scheduling/dispatch, or while en route, a trip fee or partial charge may apply.

7. Recurring Service (Weekly, Biweekly, etc.)

For recurring service:
- Service continues until canceled, paused, or changed by either party.
- Customers should provide advance notice for skips, pauses, or cancellations.
- Last-minute skip requests may still be charged if the route is already scheduled or if we are en route.
- We may modify route days/timing with notice when reasonably possible.

8. Membership / Subscription Billing (If Offered)

If Yard of Duty offers recurring billing or membership plans:
- Billing may occur automatically on a recurring basis.
- By enrolling, the customer authorizes recurring charges for selected services and applicable fees.
- Customers may cancel recurring billing before the next billing cycle according to the plan terms.
- Partial billing-cycle refunds are not guaranteed unless required by law or approved by us in writing.

9. Auto-Pay Authorization (If Enrolled)

By providing a payment method for automatic billing, you authorize Yard of Duty and/or our payment processor to charge the payment method for scheduled services, recurring plan charges, approved add-on services, outstanding balances, and applicable trip/lockout fees where allowed and disclosed.

If a payment fails, we may retry the charge, pause service, or require another payment method before continuing service.

10. Refund Eligibility

Refunds are reviewed case-by-case and may be issued as a refund, credit, or re-service.

Refunds/credits may be considered for:
- Duplicate or incorrect billing
- Service not performed due to our error
- Documented quality issues reported promptly
- Other circumstances we determine warrant a refund/credit

Refunds are generally not issued for:
- Completed services where the customer changes their mind afterward
- Access issues, lockouts, or unsafe conditions caused by the customer/property
- Weather-related delays or limitations outside our control
- Hidden waste under snow/ice or obstructed areas
- Dissatisfaction reported too late for verification
- Conditions not disclosed to us before service

11. Service Complaints and Re-Service Requests

If there is a problem with service, contact us as soon as possible, preferably within 24 hours of the service visit, and include your name and service address, date of service, a clear description of the issue, and photos/videos if available.

At our discretion, we may return for re-service, issue a partial credit, apply a future service credit, or issue a refund (full or partial). We reserve the right to inspect or verify reported issues before approving any refund or credit.

12. Chargebacks and Payment Disputes

If you believe a charge is incorrect, contact us first so we can attempt to resolve the issue. Filing a chargeback without contacting us may delay resolution. We reserve the right to provide booking records, messages, route logs, photos, invoices, and service notes to payment processors or financial institutions in response to disputes/chargebacks.

13. Policy Changes

We may update this policy at any time. The most current version will be posted on our website with the updated date.

14. Contact Us

Yard of Duty
Website: yardofduty.com
Email: yardofduty@gmail.com